Welcome to Our Shipping & Payment Hub
We keep things simple and fair dinkum! Here’s everything you need to know to get your hands on our top-notch Wags Gear products.
Payment Methods
We love giving you choices. Here’s how you can pay:
- Cash on Pickup
Like to keep it classic? No worries! Just bring your cash when you drop by to grab your gear. - Direct Deposit
Prefer to pay straight from your bank? We’ll provide our account details on your invoice. Don’t forget to use your invoice number as the reference. - EFTPOS & Credit Card
We’ve got you sorted with card payments too! (Please note: A 2.2% surcharge applies.) - Finance Options
We’ve got easy payment plans to help you out. Just ask our team we’re here to help!
Pickup & Delivery Details
Pickup Locations
- All products can be picked up from Howard (by appointment only).
- Trailers must be picked up from either Howard or our Brisbane depot.
- Trailers must be paid in full directly to Wags Gear before pickup from Brisbane.
Delivery Days & Zones
We deliver every Tuesday and Thursday between 8:00 AM – 2:00 PM.
While we aim to be on time, exact arrival times aren’t guaranteed.
Zone 1 – $50
Includes:
Beaver Rock, Bidwell, Buxton, Burrum Heads, Childers, Doongul, Dundathu, Eli Waters, Glenbar, Grahams Creek, Horton, Mungar, Nikenbah, Pialba, Point Vernon, Prawle, River Heads, South Isis, St Mary, Sunshine Acres, Tandora, Teebar, Tiaro, Tinana South, Torquay, Urangan, Woodgate, and Woocoo.
Zone 2 – $40
Includes:
Aldershot, Burrum Heads, Cherwell, Craignish, Dunmora, Dundowran, Howard, Maryborough, Oakhurst, Pacific Haven, Takura, Tinana, Toogoom, and Torbanlea.
A Few Things to Keep in Mind
- Minimum order for delivery: $100
- Not going to be home? No dramas! We’ll leave your order in a safe spot and send you a delivery photo.
- We do our best to stay on time, but we’re not fortune tellers—thanks for understanding!
Trailer Purchase Terms & Conditions
When buying a trailer, please take a sec to read this:
- A $300 deposit is required within 3 days of your invoice to hold a trailer.
- If no payment is received within 3 days, your order will be cancelled.
- Change of mind after deposit? A $250 fee applies for admin and restocking.
- Please double-check your choice before buying.
No refunds or exchanges once the trailer leaves our driveway. - There’s no cooling-off period on new trailer sales. For details, check with Queensland Transport.
- Pickup available only from our Howard or Brisbane depot.
Made-to-Order Purchase Terms & Conditions
Our custom-made gear is built just for you, so please choose carefully:
- Once your order is placed and production begins, it can’t be changed, cancelled, or refunded.
- A non-refundable deposit is needed to get started.
- Balance must be paid in full before delivery or pickup.
Lead Time:
Usually ready in around 5 working days, give or take a smidge.
We’re quick, but we’re not magic... yet!
We’ll keep you updated the whole way through.
By placing a made-to-order purchase, you agree to these terms.